Privacy Policy

Information We Collect

We gather information when you register an account, use our services or interact with our website. This typically includes your full name, date of birth, residential address, email address, telephone number and any username or password chosen for access. Such details are essential for verifying your identity, ensuring you meet legal age requirements and preventing fraudulent activity.

Financial data is collected when you deposit or withdraw funds. This may comprise payment card numbers, bank account details or other payment method information needed to complete transactions safely. We also automatically receive technical information from your device, such as IP address, browser type and version, operating system, time zone setting and the pages you visit on our site.

Records of your activity on the platform, including games played, bets placed, deposits, withdrawals and any responsible gambling tools you may use, form part of the information we hold. If you contact our customer support team, we keep a record of that correspondence to assist you more effectively in the future.

How We Use Your Information

Your personal data enables us to provide the core services you expect from an online casino. This includes creating and managing your account, processing deposits and withdrawals, verifying your identity in line with anti-money laundering regulations, and delivering customer support when required.

We also use the information to improve our platform, analyse user trends, maintain the security of our systems and comply with obligations set by the UK Gambling Commission. Where you have given us specific consent, we may send you personalised offers, bonuses or news about new games that we believe will enhance your experience.

All processing is carried out on the basis of legitimate business interests, contractual necessity or legal requirements. We do not make decisions about you based solely on automated processing that could produce legal or similarly significant effects.

Sharing and Disclosure

We never sell your personal data to third parties for marketing purposes. However, we may share information with carefully selected partners who help us deliver our services. These include payment processors, identity verification agencies, hosting providers, analytics services and marketing platforms that operate on our behalf.

Each organisation we work with is contractually bound to protect your data and use it only for the purposes we specify. We may also disclose information where we are legally required to do so, for example to regulatory bodies, law enforcement agencies or in response to valid court orders.

In the event of a business restructure, merger or acquisition, your data may be transferred as part of the overall business assets while remaining subject to the same protections outlined in this policy.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to distinguish you from other users, remember your preferences and provide a smoother experience. Essential cookies allow you to move around the site and use key features such as accessing your account and placing bets.

Performance and analytics cookies help us understand how visitors use the platform so we can improve functionality and content. Marketing cookies are used, with your permission, to deliver more relevant advertising and measure the effectiveness of our promotional campaigns.

You can manage your cookie preferences through your browser settings or our cookie preference centre. Please note that disabling certain cookies may limit your ability to use some features of the website.

Data Security

We take the protection of your information seriously and employ appropriate technical and organisational measures to guard against unauthorised access, accidental loss, misuse or disclosure. These measures include encryption of sensitive data, secure servers, access controls and regular security testing.

While no system can guarantee complete security, we continuously review our procedures to ensure they remain robust and up to date with industry best practices.

Your Rights

You have several important rights under UK data protection law. These include the right to access the personal data we hold about you, to request correction of inaccurate information, and to ask for your data to be erased in certain circumstances.

You may also withdraw any consent you have previously given, object to processing based on legitimate interests, and request that we transfer your data to another organisation where technically feasible. To exercise any of these rights, simply contact our customer support team, who will respond promptly and in accordance with legal timescales.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal and regulatory obligations. Once it is no longer required, we securely delete or anonymise the information.

Changes to This Policy

We may revise this privacy policy from time to time to reflect changes in our services or legal requirements. Any updates will be posted on this page with a revised effective date. We encourage you to review the policy periodically so you remain informed about how we protect your information.

If you have any questions about our privacy practices or the way we handle your personal data, please do not hesitate to contact our support team through the website.