Terms and Conditions

Who We Are and Scope of These Terms

These Terms and Conditions apply to your use of the Fitzdares Casino website, mobile applications and any associated services. The platform is operated under a licence issued by the UK Gambling Commission, and all activity is conducted in accordance with applicable gambling legislation in Great Britain.

Account Eligibility and Registration

You must be at least 18 years of age and legally entitled to gamble in your jurisdiction to open an account. During registration you are required to provide accurate, complete and up-to-date personal information. You may only hold one account with us; any additional accounts may be closed and any funds returned or forfeited at our discretion.

We reserve the right to verify your identity, age and place of residence at any time. Failure to provide satisfactory verification documentation may result in the suspension or permanent closure of your account.

Account Security

You are responsible for keeping your username, password and any other security credentials confidential. Any activity carried out under your account will be regarded as having been performed by you. If you suspect that your account has been compromised you must notify us immediately. We are not liable for any losses arising from the unauthorised use of your account where you have failed to keep your details secure.

Deposits, Withdrawals and Financial Transactions

Funds may be deposited using any of the payment methods made available on the site. All deposits are processed securely and appear in your account balance once cleared. We do not charge fees for making deposits, although your bank or card provider may apply their own charges.

Withdrawals are subject to successful completion of all verification checks. Once approved, withdrawal requests are normally processed within a few business days, depending on the method chosen. The minimum and maximum withdrawal amounts may vary by payment provider. All withdrawals must be made to an account held in your own name.

We are required by law to conduct anti-money laundering and counter-terrorist financing checks. You agree to cooperate fully with any requests for information or documentation in this regard.

Bonuses and Promotional Offers

From time to time we make bonus credits, free spins and other promotional offers available. Each offer has its own specific rules which will be clearly displayed at the time of the promotion. You must meet all qualifying criteria and wagering requirements before any bonus funds or winnings derived from them can be withdrawn.

We reserve the right to withdraw, amend or suspend any promotion without notice. Abuse of bonus offers, including the use of multiple accounts or irregular betting patterns designed to exploit bonuses, may result in the forfeiture of bonus funds and any associated winnings.

Responsible Gambling

We are committed to promoting responsible gambling. A range of tools are available to help you manage your play, including deposit limits, loss limits, session-time reminders, self-exclusion and reality checks. If you feel you may have a gambling problem, please use these tools or contact our customer support team for further assistance. Additional support is available through external organisations such as BeGambleAware.

Prohibited Activities and Fair Use

You must not use the platform for any unlawful purpose. The following activities are strictly prohibited: collusion with other players, use of bots or automated software, exploitation of system or game errors, chargeback abuse, and providing false or misleading information.

We employ sophisticated monitoring systems to detect irregular or suspicious activity. Any breach of these rules may lead to the immediate suspension of your account, the voiding of bets and the forfeiture of any balance, depending on the severity of the violation.

Intellectual Property

All content, graphics, branding and software on the website remain our exclusive property or that of our licensors. You are granted a limited, personal, non-transferable licence to use the platform for private entertainment purposes only. Any other use, including copying, modification or distribution, is strictly prohibited.

Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, consequential or special losses arising from your use of the services. Our total liability to you shall not exceed the amount of money you have deposited or wagered in the six months prior to any claim arising.

We do not accept responsibility for any technical faults, communication failures, viruses or third-party interference that may affect the availability or correct operation of the website.

Changes to These Terms

We may update these Terms and Conditions from time to time. The revised version will be published on the website and the date of the latest update will be shown at the top of the page. Continued use of the platform after any changes constitutes acceptance of the new terms. If you do not agree with any modification you should stop using the services and close your account.

Governing Law and Complaints

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts, subject to any mandatory consumer rights you may have.

If you have a complaint about our services you should contact our customer support team in the first instance. Full details of our complaints procedure are available on the website. Should you remain dissatisfied after we have issued a final response, you may refer the matter to an independent ADR provider as required by UK Gambling Commission rules.

Last updated: March 2025